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About VitaPantry
Who operates VitaPantry?
VitaPantry is operated by Arline Valdes.
How can I contact VitaPantry?
You can reach our customer support team at contact@vitapantry.store.
What are your customer service hours?
Our customer service hours are Monday–Friday, 9:00 AM–5:00 PM ET.
Where is VitaPantry located?
Our business contact address is:
VitaPantry
Operated by Arline Valdes
601 W 160th St Apt 10C
New York, NY 10032-5647
United States
Products
What types of products does VitaPantry carry?
We carry a curated selection of dietary supplements, vitamins, skincare and beauty products, pet nutrition, and pantry wellness essentials. Every product is selected with clean ingredients and quality standards in mind.
Are your products FDA approved?
Dietary supplements are not required to be FDA approved before they are sold. The FDA regulates supplements under a different framework than prescription drugs. No product on VitaPantry is intended to diagnose, treat, cure, or prevent any disease or medical condition. Statements have not been evaluated by the Food and Drug Administration.
Are your skincare products cruelty-free?
We prioritize cruelty-free and clean beauty brands. Each brand's certifications are listed on their individual product pages. If you have a specific question about a product, contact us.
Should I consult a doctor before taking a supplement?
Yes. We recommend consulting a qualified healthcare professional before starting any new supplement, especially if you are pregnant, nursing, taking medications, or have an existing medical condition.
Orders & Shipping
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary by destination and carrier and are not guaranteed. Tracking information will be provided when available after your order ships.
Do you ship internationally?
Currently, VitaPantry ships within the United States only.
How can I track my order?
Tracking information is provided when available after your order has been processed and shipped. You can also visit our Track Your Order page. Contact us with your order number if you need further assistance.
Can I change or cancel my order after placing it?
We process orders quickly. If you need to make a change, contact us at contact@vitapantry.store as soon as possible with your order number. We'll do our best to accommodate your request before the order ships.
Returns & Refunds
What is your return policy?
Due to the nature of our products, we accept returns only on unopened, unused items in original sealed packaging within 30 days of delivery. Opened supplements, skincare, or consumable wellness products are not eligible for return for health and safety reasons. See our full Returns & Refunds Policy for details.
How do I request a return?
Contact us at contact@vitapantry.store with your full name, order number, item(s) you wish to return, and reason for the return. Do not send items back before receiving return instructions from us.
What if my order arrived damaged or incorrect?
Contact us as soon as possible—ideally within 7 days of delivery—with your order number and photos of the issue. We will work to resolve it promptly.
Privacy & Account
Do I need an account to place an order?
No, you can check out as a guest. Creating an account lets you track orders, save your address, and access your order history.
How do you handle my personal data?
We take your privacy seriously. Please review our Privacy Policy for full details on how we collect, use, and protect your information.