At VitaPantry, we want you to feel confident when shopping with us. If you need help with an order, our support team is available to assist you.
Return Window
Customers may request a return within 30 days of delivery.
To be eligible for a standard return, the item must be:
- Unused
- Unopened
- Sealed
- In its original packaging
- In the same condition in which it was received
Non-Returnable Items
For health, hygiene, food safety, and product-integrity reasons, we cannot accept standard returns for products that have been opened, unsealed, used, altered, or damaged after delivery.
This includes, but is not limited to:
- Dietary supplements
- Food and consumable products
- Pet wellness products
- Skincare and beauty products
- Haircare products
- Personal care items
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Include:
- Your full name
- Order number
- Product name
- A brief description of the issue
- Clear photos of the item, packaging, and shipping box
For approved damaged, defective, or incorrect item claims, VitaPantry may provide a prepaid return label, replacement, or refund at no additional cost to the customer.
Return Shipping Costs
Customers are responsible for return shipping costs for approved standard returns.
VitaPantry does not provide prepaid return labels for standard returns.
Return shipping costs are covered by VitaPantry only when an item is confirmed to be damaged, defective, or incorrect.
We do not charge a restocking fee for approved returns.
Refunds
Once an approved return is received and inspected, we will notify you of the refund decision.
Approved refunds are issued to the original payment method within 10 business days after the returned item has been received and inspected.
Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.
Your bank, card issuer, or payment provider may require additional time to process and post the refund.
Exchanges
VitaPantry does not currently offer direct exchanges.
If you need a different product, please request an eligible return and place a new order once the return process is complete.
How to Start a Return
To request return instructions, contact us at:
Please do not send any item back before receiving written return instructions from VitaPantry.
Contact Information
VitaPantry
Operated by Arline Valdes
601 W 160th St Apt 10C
New York, NY 10032-5647
United States
Email: contact@vitapantry.store