Return & Refund Policy

We want you to be fully satisfied with your VitaPantry purchase. Eligible unused and unopened items may be returned within 30 days of delivery.

1. Returns

To start a return request, contact support@vitapantry.store within 30 days of delivery. Please include your order number and reason for return.

Items must be unused, unopened, and in their original condition unless the product arrived damaged or defective. To be eligible for a return, your item must be:

Unused, unopened, and in the same condition that you received it.
In the original packaging.
Accompanied by the receipt or proof of purchase.

2. Return Process

To initiate a return, please contact us at support@vitapantry.store with your order number. If your return is approved, we will send you instructions on how and where to send your package.

Returns may be sent only after receiving return instructions from our support team.

3. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 5-7 business days, depending on your card issuer's policies.

4. Damaged or Defective Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.