Refund policy
Returns & Refunds Policy
Last updated: June 2026
Thank you for shopping at VitaPantry. We want customers to understand our return and refund process before placing an order.
Return Eligibility
We accept returns for defective and non-defective products within 30 days of delivery, provided that eligible items are returned in new condition.
Due to the nature of our products — which may include dietary supplements, vitamins, skincare, personal care, pet nutrition, pet wellness, and other consumable goods — returns are accepted only for items that are:
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Unopened
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Unused
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Sealed
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In their original packaging
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In the same condition in which they were received
For health, hygiene, food safety, and product integrity reasons, we cannot accept returns of products that have been opened, unsealed, used, damaged after delivery, or altered from their original condition.
Return Request Window
Customers may contact us within 30 days of delivery to request return instructions.
Requests submitted after the 30-day return window may not be eligible for a return or refund.
How to Request a Return
To request return instructions, please contact us at:
Please include:
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Your full name
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Order number
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Item(s) you wish to return
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Reason for the return
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Clear photos, if the item arrived damaged, defective, or incorrect
Do not send any item back before receiving written return instructions from VitaPantry.
Items returned without prior authorization may not be processed.
Non-Returnable Items
The following items are not eligible for return:
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Opened or used supplements, vitamins, or nutritional products
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Opened skincare, beauty, haircare, or personal care products
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Opened pet food, treats, pet supplements, or pet wellness products
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Perishable or refrigerated items
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Products that are no longer sealed in their original packaging
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Items marked as final sale
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Items that are damaged after delivery due to misuse, improper storage, or handling by the customer
Return Method and Return Shipping Costs
Approved returns must be sent by mail.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
VitaPantry does not include prepaid return labels with orders.
We do not charge a restocking fee for approved returns.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible and within 7 days of delivery.
Please include your order number and clear photos of the item and packaging so our support team can review the issue and provide next steps.
When applicable, VitaPantry may provide a return label or alternative resolution for damaged, defective, or incorrect items.
Refunds
Once an approved return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds are issued to the original payment method within 10 days after the returned item has been received and inspected.
Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.
Taxes
If a refund is approved, any applicable sales tax included in the original order will be refunded proportionally in accordance with applicable law.
Exchanges
VitaPantry does not offer product exchanges at this time.
If you need a different product, please request an eligible return and place a new order after the return process has been completed.
Business Contact
VitaPantry
Operated by Arline Valdes
601 W 160th St Apt 10C
New York, NY 10032-5647
United States
Email: contact@vitapantry.store
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM ET